Information We Collect From You
We collect personal information from you when you: (1) purchase products from us, whether online or in one of our stores or shop-in-shop stores; (2) register for and use an account on LEN3A.com; (3) participate in a promotion or survey; (4) contact us for customer service, personal styling assistance or any other reason; (5) apply for a job; or (6) otherwise use this Site or provide information to us. The information we collect may include your name, email address, phone number, billing and shipping addresses, details on the items purchased/returned, date of birth, gender, payment information, product preferences and other information you elect to provide to us. We may also obtain information about you from other sources. For example, we may collect information from the U.S. Postal Service's national change of address database to verify and update mailing addresses.
We may combine the information we collect from and about you online with the information we collect from and about you offline. We may also combine your information with information we receive about you from other sources, such as address update services.
Please note that LEN3A.com is hosted in the United States and is intended for our customers in the United States. If you access the Site from a location outside of the United States, you acknowledge that the information you share and that we collect on the Site is sent to the United States, a jurisdiction that may not provide the same or equivalent level of data protection laws as those of your country of residence.
Information Automatically Collected
We automatically collect certain information from you when you access our Site, such as your browser type, operating system, IP address, pages accessed on our Site, links clicked, time spent on the Site and your general location. Subject to applicable law, we treat this information as non-personal. We use this information to tailor the content of our website and to enhance your shopping and customer service experience.
Cookies And Other Tracking Technology
We use "cookies," "web beacons" and other tracking technologies, which sometimes distinguish you from other visitors to this website, to understand better how you interact with our Site and email communications. A cookie is a small text file that may be stored on your computer or mobile device when you visit a website. Cookies enable our Site to recognize your device upon future visits. Web beacons, typically a one-pixel image on a webpage or in an email, are used to communicate information from your computer to a website, such as the IP address of the computer that downloaded the page on which the beacon appears and browsing activity. By using cookies and web beacons, we may: (1) remember you when you return to LEN3A.com; (2) keep track of your order as you shop our Site; (3) preserve your shopping bag for later consideration; (4) grant access to the secure parts of the Site; and (5) monitor, improve and customize our web content, our products and services and our promotional and advertising activities. You can manage, refuse or block cookies and web beacons at any time through the settings in your web browser. However, by doing so, you may not be able to access or use certain features of our Site.
In addition, we and select service providers may collect personal information about our visitors' online activities over time and across third party websites. Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. Our website is not designed to respond to "do not track" signals received from browsers or other mechanisms that provide internet users the ability to choose how their information is collected over time and across third party websites or online services.
Third Party Analytics And Advertising
In our effort to improve and customize our content, and to provide you with advertising and offers that may be of interest to you, we engage third party service providers that use tools, such as cookies and web beacons, to collect information about your visits to this website and other sites, and your interaction with our email communications. This information may be used to, among other things, analyze data, understand our visitors’ web activity, develop promotional and advertising activities and serve targeted content and advertisements to you on this and other sites. To learn more about Internet-based advertising and your choices with respect to them, please visit the Network Advertising Initiative at www.networkadvertising.org and the Digital Advertising Alliance at www.aboutads.info.
How We Use Information
We may use information about you for various purposes, including to:
Furnish the products and services you request, process your transactions and send you related information, such as order and shipping confirmations and receipts;
Provide customer support and respond to your comments, questions and requests;
Notify you of products, services, offers, promotions, events and features that may be of interest to you;
Facilitate and personalize your shopping experience in our stores and online;
Develop and improve our products, services, this website and our stores;
Monitor and analyze trends, usage and activities;
Create targeted offers and advertising on this Site and others;
Manage your online account(s) and provide updates, security alerts and administrative messages;
Detect and prevent fraud and protect the security of this Site and our operations; and
Fulfill any other purpose for which the information was collected.
Information We Share
LEN3A will never share, sell or rent your information to third parties for their direct marketing purposes.
We may disclose information collected from and about you as follows (subject to applicable laws):
With vendors, consultants and other service providers who use the information solely to carry out our instructions and for no other purpose;
To comply with a request for information by law enforcement, or to the extent required by applicable law, regulation or legal process;
In connection with any proposed or actual merger, financing or sale or transfer of all or a portion of our assets or business to another entity;
If you request to share a product page or your “wish list” with another person, in which case we only use the information to complete the request and will not retain such information; and
With your consent or at your direction.
How We Secure Your Information
Security is extremely important to us. We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website and in our stores against accidental, unlawful or unauthorized access, disclosure, destruction, loss, alteration or use. We use Secure Socket Layering (SSL) technology to ensure that personal and payment information provided on LEN3A.com is protected when transmitted over the Internet. Please check the URL line of your browser when submitting information. When the letters in the URL line change from "http" to "https," the "s" is an indication that you are now in a secure area employing SSL.
Unfortunately, the transmission of data via the Internet is never completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information shared with us online. If you prefer to order by telephone, you may contact us at 347 248 5020. One of our customer service representatives will be happy to take your order.
When you store information in an online account, we ask that you protect such information with a password. Please take care to protect your password. We will never ask you for your password.
Third Party Sites And Stores
Our website may, from time to time, contain links to other sites operated by companies that are not affiliated with LEN3A. These third party sites may have different privacy policies, which you should review if you access the sites from LEN3A.com. We are not responsible for the content or practices of any websites that are not affiliated with LEN3A.
LEN3A.com is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen.
1156 Bedford Avenue Brooklyn, New York 11216
Attn: Customer Service
Phone: 347 248 5020
The most secure way to view and use LEN3A.com is through Safari, Firefox, Internet Explorer, or Google Chrome.
LEN3A accepts Visa, MasterCard, American Express and Discover.
Applicable sales tax will be charged to all purchases shipping to either California, Colorado, Florida, Massachusetts, Nevada, New York or Texas.
PLACING AN ORDER
PLACING AN ORDER
Select a department from the menu navigation. Click on a category to see all the items in that section. Click on an item, choose a color, a size then 'Add to Bag'. Continue shopping for additional items or 'View Bag' to proceed to check out.
ADDING ITEMS TO THE SHOPPING BAG
After you 'Add to Bag', the items will be placed in your shopping bag until you check out. You can review your bag anytime by rolling over the Shopping Bag text or by clicking on the 'View Bag/Checkout' button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on 'Delete'.
Checking out is an easy four step process.
Click on the 'My Bag/Checkout' button. Your shopping bag appears and you can review your order.
Click on the 'Checkout' button to advance on to the 'Address' page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address.
Click on the 'Proceed' button to advance to the 'Payment' page. Verify your Billing and Shipping addresses and type in your credit card information.
Click 'Process Order' to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.
CANCELING YOUR ORDER
If you'd like to cancel or change your order, please call 347-248-5020 as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
Thanks for shopping at LEN3A.com. If you are not entirely satisfied with your purchase, we're here to help.
Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us.
Errors and Inaccuracies
We strive to provide complete and accurate information on the Site. Unfortunately, however, we are not able to ensure and do not represent and warrant that the Site is completely free of human or technological errors. The Site may contain typographical mistakes, inaccuracies, omissions and outdated information – some of which may relate to pricing and availability of products and services. We reserve the right (but are not obligated) to correct any errors, omissions or inaccuracies and to change or update information at any time without prior notice and without liability to you.
Please be aware that your computer settings may affect the display of products, and particularly colors. Feel free to contact one of our stylists if you have questions about our products.
We reserve the right to refuse or cancel any account registration, or prohibit any person from using the Site for any reason whatsoever.
Ownership of Site / Copyrights and Trademarks
The Site and all content contained herein (including, without limitation, photographs, images, text, graphics, artwork, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress, the layout and arrangement of the Site and software and code used to design and develop the Site) are protected by copyrights, trademarks, patents, intellectual property rights and other applicable laws, and are the exclusive property of LEN3A LLC. (“LEN3A”) and/or its subsidiaries, affiliates, licensors or third party content providers. The names and marks LEN3A, LEN3A LLC, Allerdice, LEN3A New York, and all other marks depicted on the Site, whether registered or unregistered, are trademarks or service marks of LEN3A and/or its subsidiaries, affiliates, licensors or third party content providers. Except as otherwise described herein, you shall have no right or license to use any trademark, logo or service mark displayed on the Site without the owner’s prior written permission, which we may withhold in our sole and absolute discretion.
LEN3A reserves all rights not expressly granted in and to the Site and its content.
Use of Site
Any other use of the Site, including, without limitation, accessing, modifying, deleting, downloading, copying, displaying, performing, publishing, distributing or transmitting the Site or its content, in whole or in part, for any public or commercial purpose (without our prior written permission) or any unlawful purpose is strictly prohibited. Your use of the Site may not disrupt the operation of the Site or our business or result in unauthorized access to the Site, our network or data belonging to us or a third party. We reserve the right to terminate, limit or restrict your access to and use of the Site at any time without notice. You will remain liable for any orders or charges made or incurred by you prior to any such termination.
Content You Submit
You are responsible for any content you may submit via the Site, and certify that you own or have the authorization to use such material and that such material is accurate and appropriate. Except for information necessary to place an order, any comments, suggestions, ideas or other submissions sent to us will be deemed nonconfidential, and you hereby grant us and our affiliates a worldwide, irrevocable, royalty-free, nonexclusive and sublicensable license to use, display, exhibit, distribute, reproduce, develop, market, broadcast, perform, transfer or otherwise exploit such content, and create derivative works therefrom, in any medium now known or later created.
You may not misrepresent yourself or the origin of any content you submit via the Site by, for example, providing false names, contact information or other personal identifying information. You may not upload to, distribute or otherwise publish via the Site any content that (i) is false, misleading, fraudulent, libelous, defamatory, obscene, indecent, offensive, threatening or otherwise illegal or inappropriate; (ii) violates the intellectual property, privacy or other right of another; (iii) constitutes a commercial, political or personal solicitation; or (iv) may contain any form of malicious software (e.g., viruses, worms, malware, or other destructive code). You agree to indemnify and hold us, our officers, directors, employees and affiliates harmless from any damages, claims or causes of action arising from or related to your violation of the foregoing. We may remove any content you submit at any time for any reason.
Nothing contained on the Site shall constitute a binding offer to sell any products displayed herein and all orders are subject to our acceptance. Any time after receipt of your order, we may, in our sole discretion, accept or decline all or part of your order or any future orders. We will issue a credit to your original form of payment if you were previously charged. If a product is listed at an incorrect price, we may refuse or cancel orders placed for such product, in accordance with applicable law, and will issue a credit to your original form of payment if you were previously charged. You may not purchase our products with the intent of engaging in commercial resale activities.
Please be advised that different assortments of merchandise may be found on the Site and in our retail stores or department stores. The terms and conditions governing international orders may be found here.
Third Party Sites
BY YOUR USE OF THE SITE, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE, ITS CONTENT AND THE INFORMATION AND SERVICES AVAILABLE ON OR THROUGH IT, ARE PROVIDED "AS IS" WITH ANY AND ALL FAULTS, AND LEN3A EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, VALIDITY, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY OR NONINFRINGEMENT, OR IMPLIED WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE OR COMMUNICATION WITH US. THE INTERNET IS AN UNPREDICTABLE MEDIUM AND PROBLEMS FREQUENTLY OCCUR. LEN3A DOES NOT WARRANT THAT THE SITE’S OPERATIONS OR CONTENT WILL BE UNINTERRUPTED, SECURE OR FREE OF ERROR. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEMS OR EQUIPMENT, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SITE, INCLUDING THE DOWNLOAD OF MATERIALS FROM THE SITE. THE LAWS OF CERTAIN JURISDICTIONS MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
BY YOUR USE OF THE SITE, YOU ACKNOWLEDGE, AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE AND UNDERSTAND AND ASSUME THE RISKS OF SENDING INFORMATION VIA AND CONDUCTING TRANSACTIONS OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT LEN3A AND/OR ITS SUBSIDIARIES, AFFILIATES, LICENSORS OR THIRD PARTY CONTENT PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES, CLAIMS OR CAUSES OF ACTION WHATSOEVER ARISING OUT OF OR RELATED TO THE SITE AND YOUR USE OF THE SITE, YOUR USE OF A SITE LINKED TO FROM THE SITE, THE PRODUCTS OR SERVICES OFFERED THROUGH THE SITE (EXCEPT AS PROVIDED IN OUR RETURN POLICY), THE UNAUTHORIZED ACCESS TO, LOSS OF OR USE OF DATA, ANY FAILURES OF PERFORMANCE, ERRORS OR OMISSIONS, NETWORK OR INTERNET DELAYS OR FAILURES OR THE ACTIONS OF THIRD PARTIES WHO USE THE SITE, WHETHER SUCH DAMAGES, CLAIMS OR CAUSES OF ACTION ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE AND EVEN IF WE ARE NOTIFIED IN ADVANCE OF THE POTENTIAL FOR ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES TO DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION. YOUR EXCLUSIVE REMEDY FOR ANY DISPUTE WITH LEN3A, OUR OFFICERS, DIRECTORS, EMPLOYEES AND AFFILIATES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE IS TO DISCONTINUE YOUR USE OF THE SITE. THE LAWS OF CERTAIN JURISDICTIONS MAY NOT PERMIT THIS LIMITIATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.
Applicable Law and Forum Selection
You agree that no failure or delay by us in exercising any right, power or privilege hereunder will operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder.
1156 Bedford Avenue Brooklyn, New York 11216
Attn: Customer Service
Phone: 347 248 5020